Due to the fact that there are countless combinations of computers, smartphones, tablets, smart TVs, browsers, routers, modems, and internet service providers people might have, TheatreWorks is not able to provide specific technical support for Lizard Boy. Our Patron Services representatives are happy to try and answer your questions via phone or email, but they are not trained in IT.
We've prepared a general troubleshooting guide for you to use, as well as a section on how to watch the video on your TV.
If you have questions about accessing the video not answered by the guides below, feel free to reach out to Patron Services representatives:
877.662.8978 or email@example.com
Tuesdays–Sundays | noon–6pm Pacific Time
Where is Lizard Boy being streamed?
We are hosting the video of Lizard Boy on a site called Overture+. You don't need to have any special apps or programs to access the video; it can be watched by anyone with an internet-enabled device and a web browser.
What is a web browser, and what's the best one to use for this video?
A web browser is a program that allows you to "browse" the internet. Almost all computers, laptops, smartphones, and tablets come with a browser pre-installed. Some common browsers are Safari (for Apple users), Google Chrome, Firefox, Microsoft Edge, and Opera. Internet Explorer by Microsoft is also a browser, but Microsoft is phasing it out in favor of Microsoft Edge, and has stopped supporting it. If you are still using Internet Explorer, your video may not work.
Overture+ recommends using Google Chrome or Safari to watch videos hosted on their platform.
What devices can I use to watch this video?
Overture+ works on smartphones, computers, laptops, tablets, and any smart TV that has a web browser. If you have any of those, you can watch!
Can I watch the video on my TV, or do I have to watch on my computer/laptop/tablet/mobile phone?
We'd love for you to "mirror" or "cast" the show to your TV screen! Scroll down to the section called "Watching on a TV" for further instructions.
How do I access my video?
Once you make your video purchase, you'll receive a performance confirmation email at the primary email address we have on file for your account. That email message will contain a custom link you can click to access your video.
How can I ensure the best streaming experience?
A good first step might be to turn the WiFi off on your other devices, like phones, tablets, etc; this will help keep your network free of unnecessary traffic. Or, for the strongest connection, connect your viewing device—computer, laptop, smart TV, etc—to your internet router directly with an ethernet cable.
How do I make the video full screen?
You'll find the full screen button in the video player on the Overture+ site. Depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on iOS).
Why can't I hear any sound?
Please click the "volume" icon inside the video player to select your preferred level of volume and/or make sure it is not set to mute. You should also confirm that the device you're viewing the video on—computer, smart TV, mobile device, etc—is not on mute, and that the volume isn't turned down too low.
If you are connecting two devices together to watch, make sure that the correct audio output is selected on the device of origin, and the correct audio input is selected on the receiving device. For example, if you have loaded the video on your computer and connected the computer to your TV for viewing, make sure the sound output in the computer's settings is the TV's speakers, and that the sound input on the TV is your computer.
What should I do if I'm experiencing connection issues while I watch (e.g. video is freezing)?
Your video may need a minute to load. If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.
While we can't guarantee success and cannot troubleshoot your specific hardware setup, we have a few recommendations that we hope will help:
FOR YOUR INTERNET CONNECTION
FOR YOUR DEVICE
How do I use a smart TV web browser to watch this?
Easily stream to your smart TV using a TV code! Follow these simple steps:
My smart TV doesn't have a web browser, or I don't know how to use it. What are my other options?
The easiest option is to use Chrome Casting, AirPlay, or wired screen mirroring to stream the video from your phone, laptop, or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer or laptop to your TV. Read on for more info!
CONNECT YOUR TV TO YOUR COMPUTER WITH AN HDMI CABLE
The most basic and reliable computer-to-TV connection consists of running an HDMI cable from a computer or laptop to the HDMI input on your TV.
Computers have many different inputs on them. Inputs vary depending on the brand, model, and age of your device. Whether you might need any kind of adapter to run an HDMI cable from your computer to your TV will depend on your specific computer and your specific TV. If you're not sure, check your computer’s manual and your TV’s manual, or Google the model of your computer and/or TV to determine the specifics.
Here is a helpful article on the basics of connecting a computer to a TV with an HDMI cable: https://www.wikihow.com/Connect-a-Computer-to-a-TV
STREAM TO AN APPLE TV OR AIRPLAY 2-COMPATIBLE TV
Use AirPlay to Stream Video or Mirror the Screen of Your iPhone, iPad, or iPod Touch: https://support.apple.com/en-us/HT204289
Use Your TV as a Display with Your Mac Desktop or Laptop: https://support.apple.com/guide/mac-help/use-your-tv-as-a-display-mchlp1206/11.0/mac/11.0
STREAM TO AN ANDROID TV OR CHROME DEVICE
Cast a Google Chrome Tab on Your Computer or Mobile Device to Your TV: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553
STREAM TO A ROKU TV OR DEVICE
From an Android or Windows Device: https://support.roku.com/article/208754928
Using Apple AirPlay or HomeKit: https://support.roku.com/article/360057488733
STREAM TO AN AMAZON FIRE TV OR DEVICE
Mirror Your Android Mobile Device Content on Fire TV Devices: https://www.amazon.com/gp/help/customer/display.html?nodeId=G202110800