PO Box 50458, Palo Alto, CA 94303-0458
PHONE: 1-877-662-TWSV (8978)
Tuesday–Sunday, noon to 6pm
PLEASE NOTE: Our main Box Office operates out of our private administrative offices in Redwood City, and is only reachable by telephone and email.
1305 Middlefield Road, Palo Alto, CA 94301-3354
HOURS: One hour prior to each TheatreWorks performance at the Lucie Stern Theatre.
PLEASE NOTE: This location is only staffed by TheatreWorks employees one hour prior to each TheatreWorks performance. Due to the high demand for Will Call tickets during the 30-minute period prior to curtain, we may not be able to conduct exchanges or future sales during that time. We are not present on non-performance days, nor during productions by other companies. TheatreWorks does not own nor operate this venue, and is not affiliated with Palo Alto Players, West Bay Opera, Palo Alto Children's Theatre, nor any other company performing at the Lucie Stern.
500 Castro Street, Mountain View, CA 94041-2010
HOURS: Wed–Thu 12pm–4pm, Fri–Sat 12pm–6pm, plus one hour prior to each performance at the Performing Arts Center. May be closed on certain holidays.
PLEASE NOTE: This location is staffed solely by employees of the City of Mountain View. They are able to process non-subscription TheatreWorks ticket purchases on our behalf. TheatreWorks does not own nor operate this venue, and is not affiliated with Smuin Ballet, Lamplighters Music Theater, Pocket Opera, Peninsula Youth Theatre, nor any other company performing at the MVCPA.
TheatreWorks is a no-refund company, and all ticket sales are final.
You may exchange your tickets for a different performance of the same production title up to 24 hours before the scheduled performance time. Subscribers pay no fees for this transaction; non-subscribers must pay a $15-per-ticket fee. If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference. Tickets can only be exchanged into performances of the same production title; tickets cannot be exchanged from one title to a different title.
If you miss your performance, you may call or email the Box Office up to 24 hours after your original performance date to arrange an exchange into a different performance of the same production title (pending availability). If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference. Tickets can only be exchanged into performances of the same production title; tickets cannot be exchanged from one title to a different title. All Missed Performance exchanges carry an additional $15-per-ticket fee, for both subscribers and non-subscribers. If you do not contact the Box Office within the 24-hour window, your tickets are considered void and you will need to purchase new tickets if you wish to see the show.
If you can neither use nor exchange one of your tickets, you may call or email our Box Office up to 24 hours before the scheduled performance time to donate it. We will send you a tax-deductible receipt for the value of the ticket. Tickets cannot be donated after the performance has passed.
Service charges apply to all ticket and subscription purchases, and are subject to change.