TheatreWorks Silicon Valley | Jobs in the Arts | Careers at TheatreWorks Silicon Valley

Careers

If you are interested in one of the open positions listed below, please send the hiring manager a copy of your current résumé along with a cover letter telling us why you believe you are the best candidate for the job.

TheatreWorks offers a generous benefits package including employer-paid health insurance; a 403(b) retirement plan; paid vacation; holidays; personal and sick days; season tickets to TheatreWorks; friends and family discounts; and a creative, energetic environment.

TheatreWorks Silicon Valley strives to be an inclusive work environment and embraces a diversity of people, ideas, talents, and experiences. We highly encourage people of color, individuals with disabilities, and other historically underrepresented groups to apply. TheatreWorks’ commitment to producing the highest quality programming is dependent on building a community whose members come from diverse cultures, backgrounds, and life experiences. We join with a growing number of theatres in the movement to ensure that those who have been excluded historically—individuals from racial and ethnic groups, LGBTQ people, people with disabilities, and women—are at the decision-making table, reflected in our programming, and represented on our staff.

Patron Services Manager

Position Overview: The Patron Services Manager will oversee the Box Office and Front of House daily operations. This role is highly visible and provides exemplary customer service to all guests, vendors, and clients while setting the tone for all Patron Services staff.

Employment Type: Full-time, Hourly, Non-Exempt
Reports to: Director of Marketing

Organization Overview: Founded in 1970, TheatreWorks Silicon Valley has grown from a truly original Silicon Valley start-up to become the Peninsula’s leading professional nonprofit theatre company. In 2019, TheatreWorks was honored to receive the Regional Theatre Tony Award, the most prestigious tribute in American theatre. Now in our 56th season, TheatreWorks presents a wide variety of contemporary plays and musicals, as well as revitalizing great works of the past. We are champions of new work, offering artists support and a creative home as they develop exciting new stories for the American theatre. Offstage, arts education
programs in our schools and arts engagement programs in our neighborhoods uplift our audiences and strengthen community bonds. Whether onstage or off, in everything that we do, TheatreWorks seeks to celebrate the human spirit and the wonderful diversity of our Silicon Valley community.

Key Responsibilities:

Consistently embody the mission and values of TheatreWorks in a professional, thoughtful, and patron-oriented manner.
Manage patron-related operations which include ticketing and event communications via phone, email, and in-person.
Hire, train, and work alongside all Patron Services Representatives providing mentorship in maintaining concierge level customer service.
Provide administrative and customer service support to Marketing, Development, and Education initiatives.
Represent TheatreWorks at institutional and local community events.
Act as primary point of contact for all Patrons Services issues for the organization.
Work closely with all other departments as a collaborative team player.
Lead Patron Services Representatives in all customer service-related matters, filtering patron issues and escalating as necessary.
Ensure patron needs are addressed in a timely and professional manner including executing ticket orders, seating requests, printing and distribution of tickets, and subscriber exchanges.
Manage monthly Box Office and Front of House shift calendars, ensuring that all shifts are covered while accommodating scheduling requests whenever possible.
Disseminate information to Box office and Front of House staff about all promotions and special events occurring at TheatreWorks.
Manage the set up and break down of mobile box office, concessions, and lobby at the theatre spaces.
Supervise and work evening and weekend Box Office and House Manager shifts as needed at the theatres.
Stay up-to-date and informed about all upcoming performances and events. (Marketing promotions, critic reviews, etc.)
Reconcile daily transactions and file orders at the end of each shift.
Work evening and weekend shifts at TheatreWorks’ partner venues (Mountain View Center for the Performing Arts, Lucie Stern Theatre, Fox Theatre, etc.) as needed.
Be a team player with TheatreWorks internal company members and all external venue staff.
Report all customer service or ticketing system related issues to appropriate management staff in a timely manner.
Attend each show by or on Opening Night (final dress rehearsal is generally open for staff to attend)
Attend sales and marketing meetings as required.
Other duties as assigned by the Director of Marketing

Qualifications & Competencies:

2-3 years of related customer service experience, with demonstrated project management skills.
Proficiency with CRM systems and Microsoft Office Suite with an advanced knowledge of Excel.
Experience with Tessitura, a plus.
Excellent attention to detail and the ability to problem solve.
Ability to work independently and collaboratively in a fast-paced environment, balancing multiple projects and deadlines.
Passion for the arts, flexibility, and the ability to remain calm under pressure.
Work evenings and weekends, including attendance at events and performances as needed.
Must provide documents that establish identity as well as employment authorization in the USA.

Compensation Range: $25 per hour; 40 hours per week.

How to Apply: Please email a cover letter and resume to: jobs@theatreworks.org SUBJECT: Patron Services Manager Search.

The information presented above indicates the general nature and level of work expected of employees in this position. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Patron Services Representative

Position Overview: The Patron Services Representative is responsible for the processing of subscriptions, single tickets sales, exchanges, and providing institutional information while responding to patron needs with upscale-level service.

Employment Type: Part-time, Hourly, Non-Exempt
Reports to: Patron Services Manager

Organization Overview: Founded in 1970, TheatreWorks Silicon Valley has grown from a truly original Silicon Valley start-up to become the peninsula’s leading professional nonprofit theatre company. In 2019, TheatreWorks was honored to receive the Regional Theatre Tony Award, the most prestigious tribute in American theatre. Now in our 56th season, TheatreWorks presents a wide variety of contemporary plays and musicals, as well as revitalizing great works of the past. We are champions of new work, offering artists support and a creative home as they develop exciting new stories for the American theatre. Offstage, arts education
programs in our schools and arts engagement programs in our neighborhoods uplift our audiences and strengthen community bonds. Whether onstage or off, in everything that we do, TheatreWorks seeks to celebrate the human spirit and the wonderful diversity of our Silicon Valley community.

Responsibilities:

Represent TheatreWorks at all times in a professional, thoughtful, and patron-oriented manner.
Execute sales and marketing initiatives as assigned.
Attend and participate in quarterly Marketing & Development meetings to discuss TheatreWorks income generating campaigns.
Work closely with Development team to provide the highest level of hospitality to board members, donors, and VIPs.
Answer phones and assist with ticketing needs or questions while handling calls in a quick, efficient, and friendly manner.
Process ticket exchanges, general ticket, and subscription orders.
Mail tickets, file forms, and patron correspondence.
Stay up-to-date and informed about all upcoming performances and events. (Marketing promotions, critic reviews, etc.)
Reconcile daily transactions and file orders at the end of each shift.
Work evening and weekend shifts at TheatreWorks’ partner venues (Mountain View Center for the Performing Arts, Lucie Stern Theatre, Fox Theatre, etc.) as needed.
Check box office and VIP services emails and voicemail daily and process/distribute the messages accordingly.
Be a team player with TheatreWorks internal company members and all external venue staff.
Report all customer service or ticketing system related issues to appropriate management staff in a timely manner.
Attend each show by or on Opening Night (final dress rehearsal is generally open for staff to attend)
Other duties as assigned by Patron Services Manager or Director of Marketing.

Qualifications:

At least one year of sales or customer service experience, performing arts box office experience is a plus.
Excellent customer service skills both over the phone and in person.
Must be able to work successfully in a busy, fast-paced environment
Excellent written, oral, and interpersonal communication skills.
Knowledge of computerized ticketing systems is a plus.
Must be willing to work evening and weekend will call shifts.
Ideally available 25 to 29 hours per week.
Must provide documents that establish identity as well as employment authorization in the USA.

Compensation Range: $20 per hour; Up to 30 hours per week.

How to Apply:
Please email a cover letter and resume to: jobs@theatreworks.org SUBJECT: Patron Services Rep Search

Patron Services Manager

Employment Type: Full-time, Hourly, Non-Exempt
Reports to: Director of Marketing

Key Responsibilities:

Consistently embody the mission and values of TheatreWorks in a professional, thoughtful, and patron-oriented manner.
Manage patron-related operations which include ticketing and event communications via phone, email, and in-person.
Hire, train, and work alongside all Patron Services Representatives providing mentorship in maintaining concierge level customer service.
Provide administrative and customer service support to Marketing, Development, and Education initiatives.
Represent TheatreWorks at institutional and local community events.
Act as primary point of contact for all Patrons Services issues for the organization.
Work closely with all other departments as a collaborative team player.
Lead Patron Services Representatives in all customer service-related matters, filtering patron issues and escalating as necessary.
Ensure patron needs are addressed in a timely and professional manner including executing ticket orders, seating requests, printing and distribution of tickets, and subscriber exchanges.
Manage monthly Box Office and Front of House shift calendars, ensuring that all shifts are covered while accommodating scheduling requests whenever possible.
Disseminate information to Box office and Front of House staff about all promotions and special events occurring at TheatreWorks.
Manage the set up and break down of mobile box office, concessions, and lobby at the theatre spaces.
Supervise and work evening and weekend Box Office and House Manager shifts as needed at the theatres.
Stay up-to-date and informed about all upcoming performances and events. (Marketing promotions, critic reviews, etc.)
Reconcile daily transactions and file orders at the end of each shift.
Work evening and weekend shifts at TheatreWorks’ partner venues (Mountain View Center for the Performing Arts, Lucie Stern Theatre, Fox Theatre, etc.) as needed.
Be a team player with TheatreWorks internal company members and all external venue staff.
Report all customer service or ticketing system related issues to appropriate management staff in a timely manner.
Attend each show by or on Opening Night (final dress rehearsal is generally open for staff to attend)
Attend sales and marketing meetings as required.
Other duties as assigned by the Director of Marketing

Qualifications & Competencies:

2-3 years of related customer service experience, with demonstrated project management skills.
Proficiency with CRM systems and Microsoft Office Suite with an advanced knowledge of Excel.
Experience with Tessitura, a plus.
Excellent attention to detail and the ability to problem solve.
Ability to work independently and collaboratively in a fast-paced environment, balancing multiple projects and deadlines.
Passion for the arts, flexibility, and the ability to remain calm under pressure.
Work evenings and weekends, including attendance at events and performances as needed.
Must provide documents that establish identity as well as employment authorization in the USA.

Compensation Range: $25 per hour; 40 hours per week.

How to Apply: Please email a cover letter and resume to: jobs@theatreworks.org
SUBJECT: Patron Services Manager Search.

Patron Services Representative

TheatreWorks Silicon Valley seeks a collaborative, trustworthy, and enthusiastic
hospitality/customer service professional to serve as Patron Services Representative. Reporting to the Patron Services Manager, the Patron Services Representative is responsible for responding to all TheatreWorks patron needs while providing the highest level of customer service. They will be responsible for the processing of subscriptions, single tickets sales and exchanges, and will be knowledgeable of Theatreworks’ policies and procedures to ensure friendly, efficient, and effective daily Patron Services operations.

Please email resume and cover letter to Patron Services Manager, Andrea Garcia at agarcia@theatreworks.org

Patron Services Representative Job Description

Accounts Payable Specialist

TheatreWorks Silicon Valley seeks an Accounts Payable Specialist to support and coordinate, cross-functional general accounting. Including functioning as the full cycle payroll administrator using ADP Workforce Now (bi-weekly and weekly), Accounts Payable, and other duties for the company.

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Teaching Artists

Teaching Artists are practicing professional artists with the passion, skills, and understanding of an educator. Real-world experience in their artistic field of choice enables them to enrich their curriculum and engage a broad scope of people beyond the classroom. Teaching Artists bridge the gap between the arts and learning to cultivate the future generations of awesome individuals ready to change this world.

We Are Looking for Teaching Artists Who:

Possess a respect for students from all backgrounds and ages.
Possess a thorough knowledge, understanding, and passion for their art form.
Have an understanding and passion for social justice.
Have Equity, Diversity & Inclusion training.
Value process and collaboration over end product.
Have excellent communication skills.
Have significant experience teaching their art form.
Are familiar with the CA Arts Standards and Common Core State Standards, as appropriate to teaching their art form.
Have good classroom management skills.
Can participate in constructive feedback.
Have reliable transportation and are punctual.
Are able to pass a background check and a TB test.
Are able to supply a social security number, Tax ID, or proof of authorization to work in the United States.

To become a TheatreWorks Teaching Artist, submit a Teaching Artist Inquiry Form and we will contact you should your background and experience meet the requirements of one of our program needs. If we do not have an appropriate opening, we will retain your resume for future programming.

Please include the following:

A cover letter, including a brief description of your artistic field, and why you love to teach. You may also upload a 3 minute video of yourself describing your experience.
A resume / CV
The contact information for three references who can speak to your work as a teaching artist
Do you also teach in another language? Please let us know!

Any questions, please email artsengagement@theatreworks.org

Directors, Musical Directors, & Choroeogaphers

At TheatreWorks, guest artists find a professional, supportive environment and appreciative audiences for their best work. We are always interested in learning about directors, musical directors, and choreographers with distinguished records of achievement.

Please send or email your résumé (in pdf format, please) to:

Jeffrey Lo,
Associate Producer of Casting & Literary Management
TheatreWorks Silicon Valley

P.O. Box 50458

Palo Alto, CA 94303

jlo@theatreworks.org